iOS “JWW見れる君” ／ Android “JWW見える子さん”
You can write to us in any language.
We usually reply within 2–3 days. It is developed by one person, so it may take a little longer.
You don’t need to send the drawing itself.
Just tell us “which operation” and “what happened”.
| iOS “JWW見れる君” | iOS 16 or later (iPhone, iPad) ／ macOS 13 (Ventura) or later (Mac with Apple silicon M1 or later) ／ Available on the App Store To install on a Mac, search the App Store for “JWW” and open the “iPhone & iPad Apps” tab. |
|---|---|
| Android “JWW見える子さん” | Android 8.0 or later ／ Available on Google Play |
| Formats | View: JWW, PDF ／ Save & export: JWW, PDF, DXF |
| Internet | For JWW saved on the device, it works with no internet connection |
Drawings may not display if they are from certain CAD versions or contain rarely used elements. We may be able to fix it, so please contact us. You don’t need to send the drawing. It helps if we know the following.
Viewing supports JWW and PDF. DXF is supported for export (saving).
This can happen because of the font settings in the drawing. Please tell us roughly which text.
The drawing’s scale setting may be affecting it. Please check that the scale shown on screen matches the drawing. If it doesn’t seem to match, please contact us.
Purchases are linked to your Apple ID (on Android, your Google account). If you sign in with the same account you bought with, they carry over. If they don’t show, try “Restore Purchases” from the purchase screen in the app (on iOS you can also open it from “Pro / Restore Purchases” on the home screen). If that still doesn’t work, contact us with the purchase date and the device you use.
You can cancel the monthly plan anytime from iPhone/iPad “Settings” → your name at the top → “Subscriptions”.
All in-app purchases are handled by Apple / Google, so please request refunds through each company. We cannot process refunds ourselves. See About pricing for details.
These are the most welcome. Send us whatever you thought on site — “this would be faster if it had…”. We really have added features from the requests we received.
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